Terms and Conditions

This website is owned by The Story Cave Ltd.

We provide strategy, training and consultancy services for organisations.

Definitions

“You, Your” refers to you, the user of this website.

“We, Our, Us” refers to The Story Cave Ltd, the owner of this website.

“Consultancy Services” refers to the project work you have asked us to carry out on your behalf.

“Deliverables” refers to the completed work.

“Site” refers to this website

By using this Site, you agree to accept these terms and conditions. 

Terms for copywriting, editing and consultancy

The copyright of all work produced by Us remains Our property until invoices are paid in full, when copyright passes to You.

You are responsible for making available to Us, on a timely basis, information and materials necessary for performance of Our Consultancy Services.

We reserve the right to display and link to projects as part of our online portfolio, unless You expressly withdraw consent to do so.

Our method of working is entirely our own.

We may delegate performance of the Consultancy Services to such suitably qualified and experienced personnel as We may from time to time deem appropriate.

Fees and payments

Quotes will be supplied following a discussion with the You about the project. 

Assignments under £400 shall be paid for up front. For projects costing more than £400, 50% of the fee shall be paid up front and the remainder within 14 days following the completion of the project. 

Regular copywriting on retainer such as blog posts will be payable monthly in advance for an agreed fee. 

Unpaid invoices are liable for interest charged on a daily basis at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to stop working on the project or restrict access to work already produced if invoices are not paid in full.

Projects will be agreed in writing, by post or preferably email. Once Our quote has been accepted, a contract will be issued. A timescale for completion of the work will be agreed at the beginning of the project. It is up to You to ensure that all materials are supplied and correspondence answered to enable Us to complete the job by the agreed deadline. 

For copywriting projects, the fee includes a complete copy of the work and up to two revisions of the copy, if necessary. Our fee will be payable regardless of whether the material is used by You.

If amendments to the project constitute a significant change to the project as quoted, We will either stop working on the project and submit a new quote for the work or agree a day rate with You for the additional services required.

You shall have 7 days to review and approve the Deliverables. Unless amendments have been expressly requested by the You, the Deliverables shall be deemed to be accepted 7 days after presentation to You, and all remaining fees and expenses shall be immediately due for payment.

Notice periods will be set out in the contract.

Day rates

Occasionally a day rate will be agreed to complete a job. We regard a day as 8 hours and a half day as 4 hours, excluding breaks. 

We will agree the time required and book this exclusively for You. A booking fee of £100 per day is payable in advance to secure Our time. This will be taken off the final invoice.

Refunds policy for workshops

In the event you can no longer attend a workshop, refunds will be offered up to 7 days in advance of it taking place. 

In the event of a workshop being cancelled or postponed, we will do our best to inform all purchasers using the contact details provided when they booked. You will receive a refund or can opt to book onto the course again at a later date.

Working hours

Our usual office days are Tuesday, Wednesday and Thursday.

Communications arriving after 4.30pm on Friday will usually be responded to on Tuesday morning.

Your details

The Story Cave will store your name, company name, and contact details including telephone number and emails on their CRM system and computer. We use cloud-based software which may mean your details are stored on several password-protected servers. Work relating to your company will also be stored on computers and using cloud storage.

Any requests for the removal of data will be dealt with within 30 working days.

Data is held for the purpose of carrying out work on Your behalf.

Your data will also be held if you have agreed to receive marketing materials from us, including newsletters.

If you no longer wish to receive communications from us, please email rachel@extance.co.uk or click the unsubscribe button on the latest newsletter.