Terms and Conditions

Rachel Extance (the Consultant) provides strategy, training and consultancy services for organisations.

The copyright of all work produced by the consultant remains the property of Rachel Extance until invoices are paid, when copyright passes to the client.

The Client shall be responsible for making available to the Consultant on a timely basis information and Client materials necessary for performance of the Consultancy Services.

The Consultant reserves the right to display and link to projects as part of the company’s online portfolio, unless the client expressly withdraws consent to do so.

The Consultant’s method of working is entirely their own.

The Consultant may delegate performance of the Consultancy Services to such suitably qualified and experienced personnel as they may from time to time deem appropriate.

Fees and payments

Quotes will be supplied following a discussion with the Client about the project. For project work 50% of the fee shall be paid up front and the remainder within 14 days following the completion of the project.

Regular copywriting on retainer such as blog posts will be payable monthly in advance for an agreed fee. 

Unpaid invoices are liable for interest charged on a daily basis at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to stop working on the project or restrict access to work already produced if invoices are not paid in full.

Projects will be agreed in writing, by post or preferably email. Once the Consultant’s quote has been accepted, a contract will be issued and work will begin within 14 days. A timescale for completion of the work will be agreed at the beginning of the project. It is up to the Client to ensure that all materials are supplied and correspondence answered to enable the Consultant to complete the job by the agreed deadline. 

For copywriting projects, the fee includes a complete copy of the work and up to two revisions of the copy, if necessary. The Consultant’s fee will be payable regardless of whether the material is used by the Client.

If amendments to the project constitute a significant change to the project as quoted, the Consultant will either stop working on the project and submit a new quote for the work or agree a day rate with the Client for the additional services required.

The Client shall have 7 days to review and approve the Deliverables. Unless amendments have been expressly requested by the Client, the Deliverables shall be deemed to be accepted 7 days after presentation to Client, and all remaining fees and expenses shall be immediately due for payment.

Notice periods will be set out in the contract.

Day rates

Occasionally a day rate will be agreed to complete a job. The Consultant regards a day as 8 hours and a half day as 4 hours, excluding breaks. 

The Consultant will agree the time required and book this exclusively for the Client. A booking fee of £100 per day is payable in advance to secure the Consultant’s time. This will be taken off the final invoice.

Working hours

The Consultant’s usual office days are Tuesday, Wednesday and Thursday.

Communications arriving after 4.30pm on Friday will usually be responded to on Monday morning.

Your details

Rachel Extance will store your name, company name, and contact details including telephone number and emails on their CRM system and computer. Rachel Extance uses cloud-based software which may mean your details are stored on several password-protected servers. Work relating to your company will also be stored on computers and using cloud storage.

Any requests for the removal of data will be dealt with within 30 working days.

Data is held for the purpose of carrying out work on Clients’ behalf.

Your data will also be held if you have agreed to receive marketing materials from us, including newsletters.

If you no longer wish to receive communications from us, please email rachel@extance.co.uk or click the unsubscribe button on the latest newsletter.